HomeTeam Inspection Service - Notice history

Changes to agreement signing functionality have been reverted by ISN, resolving the issues.

It turns out that ISN is preparing to allowing/require multiple clients to sign agreements, and as part of this only the client can see an active link to sign an agreement, at the moment. This means that a link emailed to a client should allow them to certify their identity and sign, but if we try to bring it up on our device to for them the Read & Sign button will be greyed out.

Please check in with clients who have unsigned agreements well in advance of inspections.

If your client also sees and greyed out Read & Sign button when accessing the agreement through their email, try sending the agreement link via email again. If this still does not work, please email help@inspectionsupport.com and Cc jeremy@hometeam.com for assistance.

Recommended workaround: until this issue is resolved, you are able to go to the order in ISN and go to Actions > View/Send/Sign Agreements, and either download a PDF or print the agreement for the client. If they sign digitally or on paper, you can manually mark the order as signed and upload the signed copy.

ISN reports all systems restored.

From ISN:

"We are pleased to inform you that Inspection Support Network (ISN) is fully operational again. Our team has resolved the recent outage.

Issue Summary and Resolution:

Initial Problem: We encountered an issue that prevented Guardian payment processing services from connecting to ISN databases as expected. To address this, a restart of our servers was necessary.

Unexpected Impact: This restart inadvertently affected the service for managing images and file assets. As a result, ISN was unable to restart and serve requests.

Solution: Resolving this situation took extra time due to a complication in redeploying the image and file service. To avoid this issue in the future, we modified our application retention policy.

We understand the inconvenience caused by this interruption and apologize for any disruption to your business. Our team worked as quickly as possible to resolve the issue.

If you have any further questions or require assistance, please feel free to contact our customer support team at help@inspectionsupport.com. Your feedback and understanding are greatly appreciated as we continually strive to improve our services.

Thank you for your patience and continued support.

Warm regards,

ISN Team"

From ISN:

"We regret to inform you that we are currently experiencing an unplanned outage affecting the Inspection Support Network.

Summary of the Situation:
The outage occurred unexpectedly during our regular operational hours. Our team has successfully identified the root cause; however, the resolution's timeframe is still being determined. We understand the critical role our service plays in your daily operations and are treating this issue with the utmost urgency.

Immediate Actions Taken:
Our dedicated technical team is fully mobilized and is working intensively to resolve the outage.

We have escalated this issue to the highest priority to ensure a prompt and effective solution.

Next Steps:
Although we are unable to provide a precise time for resolution at this moment, we are committed to delivering regular updates. We will be in touch every 30 minutes to keep you informed of our progress and any significant developments.

Our next update will be sent within 30 minutes from this communication.

Please accept our sincerest apologies for the inconvenience this situation may have caused. We assure you that we are doing everything possible to restore the Inspection Support Network service as quickly and safely as possible.

For any immediate queries or additional assistance, feel free to contact our customer support team at help@inspectionsupport.com . Your patience and understanding in this challenging time are highly appreciated.

Thank you for your support.

Warm regards,

ISN Team"

ISN is performing emergency maintenance, which may result in additional issues temporarily, however they anticipate returning to 100% soon.