HomeTeam Inspection Service - Notice history

From ISN:

"We are pleased to inform you that Inspection Support Network (ISN) is fully operational again.

​Issue Summary and Resolution

​Initial Problem: An unexpected database issue.

Unexpected Impact: This issue caused intermittent system issues in ISN.

​Solution: The database was restored, and the system is now back up and running as expected.

We understand the inconvenience caused by this interruption and apologize for any disruption to your business. Our team worked as quickly as possible to resolve the issue.

If you have any further questions or require assistance, please feel free to contact our customer support team at help@inspectionsupport.com.

Your feedback and understanding are greatly appreciated as we continually strive to improve our services.

Thank you for your patience and continued support.

Warm Regards,

ISN Team"

Additional information from ISN via email:

"We regret to inform you that we are currently experiencing some intermittent issues with the Inspection Support Network.

Summary of the Situation:

Due to a database issue, you may be experiencing reduced speeds, intermittent system issues or timeouts in ISN.

Immediate Actions Taken:

Our dedicated technical team has identified the issues, and are currently working to resolve them.

We will send out another email as soon as these problems have been resolved.

Please accept our sincerest apologies for the inconvenience this situation may have caused.

We assure you that we are doing everything possible to restore the Inspection Support Network service as quickly and safely as possible.

For any immediate queries or additional assistance, feel free to contact our customer support team at help@inspectionsupport.com .

Your patience and understanding in this challenging time are highly appreciated.

Thank you for your support.

Warm regards,

ISN Team"

The following message is now being displayed in ISN:

"We apologize if you are experiencing intermittent system issues or timeouts in ISN. All systems should be back up and running as expected soon. We appreciate your patience as we work to resolve this issue."

After a great deal of trial and observation, the most effective workarounds to the recent CloudInspect lag issues on iOS/iPadOS, for most templates, are to work in Tablet Display Mode and keep the photo tray on the right-hand side CLOSED; both of these details are key for reasonable speeds, including photo upload speed.

For TREC templates, hiding remarks sections can be helpful, particularly when a section includes numerous remarks.

If you have questions or need assistance with CloudInspect lag, please email jeremy@hometeam.com.

Status

This issue has been confirmed to have begun with an iPadOS update, version 17.4 (or possibly 17.3) and beyond; no update was made to CloudInspect. We are working with ISN’s development team to find a resolution, as well as looking for additional interim workarounds and testing beta versions of iPadOS 17.5 to see if Apple fixes the issue from their end; at present, iPadOS betas still exhibit this issue.

While working in Tablet display mode in CloudInspect improves the situation, lag may still occur later in the inspection process. In addition, certain templates (e.g. TREC in Texas) may lag in some sections even in Tablet display mode out the outset of an inspection.

Recommendations

Until further notice, if you are running iPadOS 17.3 or below, we recommend holding off on iPadOS updates and disabling Automatic Updates (Settings > General > About to see current version; Settings > General > Software Update > Automatic Updates to set these settings).

If you are already running iPadOS 17.4 or later, we recommend turning Automatic Updates on so that you will receive any bug fixes in a timely manner.

We will continue posting updates here as we have new information.

The issue appears to only affect “Desktop/Laptop” Display Mode on a tablet, and may get worse as photos and/or other data are added to the report. We are continuing to investigate, however for now a good workaround would be to open the report in CloudInspect and go to More > Display Mode > Tablet, as this view appears to perform normally.

"Desktop/Laptop” Display Mode does not appear to be affected when used on a desktop or laptop at this time.