HomeTeam Inspection Service - Notice history

All systems operational

ISN - Operational

CloudInspect - Operational

Email - Operational

Website - Operational

Phone - Operational

Operational

EMSL Analytical - Operational

Notice history

Sep 2024

No notices reported this month

Aug 2024

CloudInspect Not Loading
  • Resolved
    Resolved

    No further issues have been observed or reported.

  • Monitoring
    Monitoring

    CloudInspect is loading again for us, and reports of the same from the field. We will continue monitoring for further issues.

  • Investigating
    Investigating

    Attempts to access CloudInspect may result in a “502 Bad Gateway” error. We are currently investigating this incident.

Jul 2024

Repair Request Lists (RRLs) not working
  • Resolved
    Resolved

    Please email jeremy@hometeam.com if you observe any further issues with RRLs.

  • Monitoring
    Monitoring

    RRL submission was repaired last night; you may need to re-submit the entire report with "Automatically submit my Summary as a Repair Request List when I Deliver as Report” checked in order to upload a missing RRL.

  • Identified
    Identified

    Work is underway; RRLs may work again, however you may not see the RRL tag on the Dashboard yet.

  • Investigating
    Investigating

    It appears that Repair Request Lists are not properly transferring from CloudInspect to ISN/MyHomeTeam Dashboard. We are currently investigating this incident.

Report Syncing
  • Resolved
    Resolved

    This incident has been resolved. We will continue monitoring this service.

  • Monitoring
    Monitoring

    The service that keeps CloudInspect reports synced across devices appears to have gone offline last night or this morning, but is now working again. If you are on an inspection and not seeing others’ changes, each should save their work and refresh the page.

    The ISN Development team is investigating the cause, and we are monitoring to ensure timely response should the issue recur.

Report Syncing
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The service that keeps CloudInspect reports synced across devices appears to be offline. You may still work on reports as a team, however you may not see changes made by others without refreshing the page on your device after they have saved on their device.

    In addition, Offline Mode is unavailable until this issue has been resolved.

    ISN’s development team has been notified.

Report Syncing
  • Resolved
    Resolved

    ISN has implemented a fix and we are currently monitoring the result. If you are still experiencing this issue please save your reports and clear your browser cache. If this does not resolve the issue, or if the issue returns at a later time, please email jeremy@hometeam.com.

  • Investigating
    Investigating

    Real-time syncing of reports between devices is not currently functioning; team members in an active inspection must refresh the page or re-open the report in order to see changes saved by other team members. ISN’s development team is currently investigating this issue.

Jul 2024 to Sep 2024

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