HomeTeam Inspection Service - Notice history

From Kim:

EMSL Lab Connect, the online account portal, is accessible again!

Shipping labels can be created for sending samples to the lab again!

Update from Kim at EMSL:

Happy New year!

EMSL Servers are back online which will allow for standard report formats to be sent. All reports published over the last few weeks will be the final report, not a preliminary report as I had thought. If there are any questions about reports received, please email me a copy of the report and I will be happy to help!

Reporting is still slightly delayed as we continue to catch up on reports due to you. If you are missing results, please email me and let me know the lab you sent samples to, the project name, type of analysis needed, and when the lab would have received it and I will address the lab for you.

Orders for supplies are able to be placed with Ground shipping again!

EMSL Lab Connect, your online portal is still not accessible but we anticipate this being available again very soon. This includes shipping labels. I will let you know as soon as shipping labels are accessible again!

We are looking forward to a great 2025. What goes down must come up and we will be better and stronger for you moving forward.

We are very thankful for all of you and your continued partnership. I am looking forward to seeing everyone at Summit 2025, the second most wonderful time of year!

Thanks!

From EMSL, 12/30/24 5:45 pm

EMSL update:
We are making great strides to return to business as usual. 75% of our labs are back online, sending reports and communications via email again.  (My emails should be available this week, as soon as tomorrow).  

Preliminary reports are being provided for mold, lead, asbestos, ERMI (and more).
Allergen results are available verbally and final results to follow via email.

Radon is being analyzed and verbal results are available at request. Final reports will be sent out as soon as they are available.

Water kits are being analyzed and reported.  EMSL Indy and Orlando are sending reports and we anticipate Charlotte water reporting this week too.

Reporting will be based on the lab location and the lab’s specific capabilities at this time though but we anticipate another, better update end of week!

Shipping labels cannot be created at this time, but we do anticipate having shipping labels available again in the near future.

Orders for sampling supplies for overnight shipping are available.  We hope to have ground shipping available again soon for orders.  

Thank you again for navigating this situation with us and continuing as our partner!

Happy new year to all!

We will likely have another update from them today.

From EMSL:

EMSL update: EMSL is still currently offline. 

 

Labs are able to provide verbal results for some analysis but this option is location dependent. We are still working on options to report yet. Please do not bombard the lab with calls but if you have a report due and need verbal results, call the lab directly and they can update you. The labs will be closed tomorrow afternoon for Christmas Eve and Christmas Day. Thank you for the patience as we navigate this technical event.  We will continue working diligently to resolve all matters.

From Kim at EMSL:

EMSL is currently experiencing a technical event impacting our servers and all online presence. This started over the weekend and is impacting all business functions. We are working diligently to get systems back online.

Here is the long and short of details at this time:

Chain of custodies are available on www.laboratorytesting.com under forms.

Shipping labels from the lab portal are not available at this time. If owners have older shipping labels they created but haven’t used, they can use those. We accept all shipments and you can ship to us however you would like.

Labs are still accepting samples but reporting is back logged.  We are working on a preliminary report  for mold air and surface samples. Preliminary report will not be standard EMSL format at this time.

Water testing- the labs are able to analyze bacteria and provide verbal results.  Lead, nitrate and nitrite require instrumentation connected to the server so this portion of analysis is still on hold.

ERMI,  allergen, VOC/TO-15, and many other analyses require instrumentation for analysis and reporting and these are still currently offline also.

EMSL teams are working quickly and making strides forward but we are still offline at this time.  (This includes emails)

Please contact [Kim] via phone at this time.

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Update: water testing in Indy is fully running again. Verbal reports only until we can get emails going again but they are running the full panel on FHA/VA water kits. ... this is only possible if you all ready have a shipping label for Indy lab.

Kim’s number is (843) 628-3134.